Get Roadside Assistance
location-pin
Store Locator
Become a Member
insurance  /  Existing Customers  /  Policies
Existing Customers

Insurance Policies

Whether you need to make a change to your insurance policy, file a claim or make a payment, we’re here to help. 
Customer service agent smiling.

CAA Assistance.1

Whether you need emergency medical assistance or have a question about your policy, we’ll provide professional, caring support. Because when the unexpected happens, wherever you are, we’ll be there to help.

For immediate claims assistance:

In Canada and mainland U.S.A.:
1‑888‑493‑0161

By email:
orionassistance@globalexcel.com

Collect from anywhere else call:
1‑519‑988‑7044

For general policy inquiries:
1‑800‑437‑8541

Ensure you have your policy number or Declaration Page with you at all times while travelling.

Phone

Time to renew your CAA Travel Insurance2 policy.

If you have a CAA Multi-Trip Medical Plan3 or a Multi-Trip Vacation Package Plan4, it might be upcoming up for expiry. Go online to renew your coverage today.

Renew My Plan
Policy document

Travel insurance policy guide.

 

Learn more about eligibility, summary of available plans, general conditions, general exclusions and more.

View Policy Guide

Resources.

Download the medical questionnaire

Visit travel insurance resource centre

Make a travel insurance claim

1 CAA Assistance is provided by Global Excel Management. See full policy for all terms and conditions at caasco.com/policy.

2 CAA Travel Insurance, an Orion Travel Insurance product, is underwritten by Echelon Insurance. Certain exclusions, limitations and restrictions apply. Subject to change without notice. A Medical Questionnaire may be required if you are 60 years of age and older. Quotes are valid for 30 days. Subject to change without notice. See full policy for all terms and conditions at caasco.com/policy.

3 Medical Multi-Trip Plan covers 4, 8, 15, 30 or 60 days per trip depending on the plan you purchased. Top-Up coverage is available for longer trips. Coverage cannot extend beyond 365 days from departure date or effective date.

4 Multi-Trip Vacation Package Plan covers 4, 8, 15, or 30 days per trip depending on the plan purchased. Top-Up coverage is available for longer trips. Coverage cannot exceed 365 days from departure date or effective date. There is a maximum travel coverage of 63 days including Top-Up for travellers aged 60 to 84 years of age.

Click here to see a list of underwriters covering various CAA insurance products.

Click here to learn about CAA Insurance Ombudsperson and Consumer rights.