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Yes, any person living in your household can join as an Associate Member. They will enjoy the same great Member benefits that you have for a discounted price.

For more information, please call us at 1-800-268-3750 (Monday to Saturday from 8:00 a.m. to 8:00 p.m. ET and Sunday 9:00 a.m. to 6:00 p.m.), visit your local CAA Store, or login to My Account on our website.

Yes, you can renew your membership online via My Account. You can also sign up for the Automatic Credit Card Renewal program. We'll simply bill your credit card every year, saving you time and ensuring you are always covered.

For more information, please call us at 1-800-268-3750 (Monday to Saturday from 8:00 a.m. to 8:00 p.m. ET and Sunday 9:00 a.m. to 6:00 p.m.), visit your local CAA Store, or login to My Account on our website.

Yes. Please login or create an account at My Account to sign up for Automatic Renewal. You can also call us at 1-800-268-3750 (Monday to Saturday from 8:00 a.m. to 8:00 p.m. ET and Sunday 9:00 a.m. to 6:00 p.m.) or visit a CAA Store for assistance.

Please login or create an account at My Account to sign up Ebill. You can also call us at 1-800-268-3750 (Monday to Saturday from 8:00 a.m. to 8:00 p.m. ET and Sunday 9:00 a.m. to 6:00 p.m.) or visit a CAA Store for assistance.

You can update your contact details online any time.  Please login or create an account at My Account. You can also call us at 1-800-268-3750 (Monday to Saturday from 8:00 a.m. to 8:00 p.m. ET and Sunday 9:00 a.m. to 6:00 p.m.) or visit a CAA Store for assistance.

Please contact a Member Service Representative by phone at 1-800-268-3750 (Monday to Saturday from 8:00 a.m. to 8:00 p.m. ET and Sunday 9:00 a.m. to 6:00 p.m.) or visit your local CAA Store.

Don’t worry, you are still covered! A CAA Membership follows you, not your vehicle. That means CAA Members have coverage whether driving, or as a passenger – even in a rental vehicle.

Notify CAA of your new address and we will transfer your membership upon expiry to the CAA/AAA club in your new location. You are covered in your new location as a CAA SCO Member until your expiry date. The affiliated club will contact you when it's time to renew your membership.

* Auto and Home Insurance are underwritten by CAA Insurance Company. Underwriting eligibility rules apply. To qualify for the discount you must be a current CAA Member in good standing (CAA Membership dues paid in full by membership expiry date). Eligible CAA Members may qualify to receive a Member Loyalty Discount based on membership tenure and Roadside Assistance usage. Call 1-877-222-3939 to learn more.

** CAA Travel Insurance is underwritten by Orion Travel Insurance Company, a CAA Company. Certain exclusions, limitations and restrictions apply. A Medical Questionnaire is required if you are 60 years of age and older.

Applies to CAA Members in good standing with dues paid in full by membership expiry date. 10% savings applies to the total premium excluding applicable taxes. Minimum premium applies. Excludes Visitors to Canada Insurance.

At CAA, we have a very defined escalation process to ensure that our customers have every possible recourse should underwriting, pricing, sales, claims or service issues arise. Every customer is welcome to request a transfer or return call from a Senior Agent or Supervisor on an arising issue.

At any time, a customer may choose to escalate their call to the Customer Complaints Office or Office of the Ombudsperson. The Ombudsperson Officer is a paid associate of CAA who is charged with viewing every case with an objective eye. 

The Customer Complaints Office is in place to ensure the decision is fair, equitable, and developed within company standards. Customers must first attempt to resolve their complaints directly with their insurance company before accessing the Office of the Insurance Ombudsperson.

You may contact our Customer Complaints Officer by phone, fax, email or regular post: