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Existing Customers

Insurance policies.

An image of the same woman split in the middle where on the left she is driving a car and on the right she is taking a bus

CAA MyPace®.

CAA MyPace is an insurance program that offers the best way to pay for, reduce and manage your auto premiums if you drive less than 12,000 kilometres a year.
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Young girl driving on highway

CAA Connect®. 

CAA Connect gives drivers the ability to track their driving habits online and take advantage of special savings on their CAA Auto Insurance premium. The safer you drive, the more you save! Here’s what it takes to maximize your discount:

  • Drive less than 12,000 km per year
  • Avoid speeding
  • Avoid driving between 12:00 a.m. and 4:00 a.m.
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Make a change to my policy.

Use this online form to submit your request for a change to your existing policy. 

Submit a Request

Make an insurance auto claim.

Find out what steps you need to take to file a claim. We are here to help every step of the way. 

Go to Claims Page

CAA Insurance online services.

CAA Insurance is always looking for ways to make things better, and that includes giving you more options to manage your auto and property insurance preferences. With the online self-serve tools, you can:

  • View policy documents
  • Pay your insurance premium
  • Update your payment information
  • Submit and track a claim
  • Choose to go paperless

Click here to learn more and to watch the video for step-by-step guide to register for online services.

Go paperless.

Reduce clutter and ensure your policy documents are always available in one place by choosing to go paperless. Watch the step-by-step video to see how to change your delivery options.

Make a Payment.

Making a payment to your CAA Auto Insurance¹ policy is quick and easy. 

CAA Insurance online services.

CAA Insurance is always looking for ways to make things better, and that includes giving you more options to manage your auto and property insurance. With the online self-serve tools, you can:

  • Pay your insurance premium
  • Update your payment information


Paying online.

CAA Insurance has partnered up with the five major financial institutions to provide online banking services to our auto and property insurance customers. The five banks are as follows:

  • Bank Of Montreal
  • CIBC
  • TD Canada Trust
  • RBC
  • Scotiabank

You can now pay your auto and property insurance online. Please note your account # is your insurance policy number and will begin with an “A” if you are paying your auto insurance or “P” if you are paying your property insurance. The payee is CAA Insurance Company.

Learn more about online services and to watch the video for step-by-step instructions on how to make a payment.

Paying by phone.

Our Customer Assistance Department is available from 8:00 a.m. to 8:00 p.m. Monday to Thursday, 8:00 a.m. to 6:00 p.m. Friday, and can accept your credit card payment over the phone. Customer Assistance Department: 1-877-222-1717.

Paying in person.

Visit one of our Retail Insurance locations throughout Ontario and the Maritimes to make your payment in person. Our Retail Insurance locations can accept your payment by cheque, cash, Interac or credit card.
Find a location near you.

Paying by mail.

If you prefer, your payment can be submitted by cheque or credit card using the return portion of your renewal statement. Simply remove the statement from the bottom of your renewal statement and mail using the return envelope with your cheque or completed credit card authorization. Should the return envelope be misplaced or not included with your renewal statement, payments can be mailed to the address below. 

Attn: Customer Assistance Department
CAA Insurance Company
60 Commerce Valley Drive East,
Thornhill, Ontario L3T 7P9

Make monthly, pre-authorized payments.

CAA Insurance offers monthly Pre-Authorized withdrawals from your chequing account.

Important news to current customers:

We have recently moved from an 11 to a 12-month payment plan. Learn more about this change here. (PDF, 58kb)

Resources.

CAA Insurance Auto Policy - Effective prior to Jan. 1, 2024
CAA Insurance Auto Policy - Effective Jan. 1, 2024
Ontario Auto Reform

Click here to see a list of underwriters covering various CAA insurance products.

Click here to learn about CAA Insurance Ombudsperson and Consumer rights.