Roadside Refund Claim Form - CAA South Central Ontario

While CAA SCO strives to be available to always service its Members, there are situations when 3rd party services are required or recommended. In these situations, Members must complete the following claim form for reimbursement consideration.

Please note, before you submit a claim, review the following criteria, and ensure you have all information and documentation requested to expedite the claim process. Any mandatory missing information may result in a delay and/or denial of your claim. 

To be eligible for reimbursement consideration, Members must:

• Contact and be advised by CAA SCO to proceed with 3rd party service or require service in an MTO-designated tow zone.
• Have an active membership at the time of 3rd party service (reimbursement will not be considered if a membership was purchased after a road service event whereby 3rd party services were utilized).
• Have at least one service call available for use at the date and time of the road service event. 
• Submit their claim within 30 days of service.
• Provide all mandatory information and supporting documentation requested on the claim form (including itemized receipts – non-itemized receipts will not be considered). 
• Claims and accompanying documentation must bear the Member’s name.

The following circumstances are excluded from reimbursement:

• Service provided for non-members
• Police-ordered service for a legal infraction
• Accidents (tows to Collision Reporting Centres)

Should you experience issues with submitting any supporting documents, or with the online claim form itself, you can download a copy of the form here and email it along with your supporting documents to: ersclaims@caasco.ca.