Insurance
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At CAA, we have a very defined escalation process to ensure that our customers have every possible recourse should underwriting, pricing, sales, claims or service issues arise.
Every customer is welcome to request a transfer or return call from a Team Leader, Supervisor, Manager or Director on an arising issue.
Should the customer choose to escalate the call to the Insurance Ombudsman that may be done by writing to Monica Cain via fax, email or post.
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| Our mailing address is: |
60 Commerce Valley Drive East
Thornhill, ON
L3T 7P9 |
| Our Fax number is: |
905-771-3463 |
| Our Email address is: |
mcain@caasco.ca
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The Ombudsman is a paid associate of CAA but is charged with viewing every case with an objective eye.
The Ombudsman is in place to ensure the decision is fair, equitable, and developed within company standards and the provincial insurance legislation and regulation.
Questions concerning the process for complaint handling or escalation of issues would then be pursued through the provincial governing body in the province.
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